« China develops TV shows for cell phones | Main | Quest for Chinese web real-estate »
August 07, 2005
Near-sourcing challenges off-shore outsourcing
Educated workforce, cheap labor costs, fluency in English and Spannish, and timezone overlap between US, and Central and South American countries are contributing huge outsourcing opportonuties in the region.
Brazil, Nicaraua, Panama and especially Costa Rica are seeing significant influx of call center jobs moving to their countries providing an alternative to off-shore outsourcing to distant countries like India and China.
Dell for example has moved some of its support operations to Panama due to its excellant broadband infrastructure and political/economic stability.
Costa Rica, where call-center workstations are anticipated to hit 730,000 in 2008 from 336,000 in 2004, is benefitting from stable government, educated workforce and social security system that helps perform background checks on potential employees before recruitment.
Posted by admin at August 7, 2005 03:45 PM