« Bangladesh invents low-cost technology to treat industrial waste | Main | Grass to replace fossil fuel? »
September 07, 2005
Eastern Europe to Lead Call Center Market Growth
A recent study by analyst firm Frost & Sullivan claims call centre market is expected to experience maximum growth in eastern Europe, followed by parts of the Middle East, Africa and southern Europe.
According to the report, the total market size of contact centres in the EMEA region was 34,674 in 2004. The market is likely to grow at a compound annual growth rate of five per cent to 44,574 by 2009.
With email and web chat applications fast gaining popularity, Frost & Sullivan expects multi-channel contact centre applications to account for 20 per cent of total shipments by 2009.
The growth of these and other advanced applications is expected to drive adoption of IP contact centre offerings, which the analyst firm estimates will grow to 17 per cent of the total market shipments by 2009.
Posted by admin at September 7, 2005 08:00 AM