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January 29, 2006
Dell expands customer support in Asia
Ultra cheap personal computer manufacturer Dell is expanding its customer support work force in Asia by launching a new enterprise command center in Malaysia.
The center offers support to its Asia-Pacific enterprise customers which have bought Dell's server and storage products. Dell estimates that these customers, located in Australia, Malaysia, New Zealand, Singapore, Taiwan and Thailand, own about 250,000 systems in all.
The Malaysian support center's services include monitoring of news and weather events, and providing crisis management support.
The newly-launched center is Dell's fifth such facility globally, and the third in the Asia-Pacific region, after China and Japan. Dell currently employs 19,000 people in the region.
With personal computer business becoming a commodity, manufacturers such as Dell which does almost no research and development have been loosing margins rapidly in recent years. Accelerating move of manufacturing and support in developing countries is the only way such PC manufacturers can survive.
Posted by admin at January 29, 2006 11:19 AM