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January 07, 2006
Reverse Migration
According to a recent story in BusinessWeek magazine, westerners are moving to India seeking jobs at various call centers. India even with its vast population is finding it hard to keep up with call center reps with western language skills.
The demand for workers is also being fueled by the change in mix of customers of the call centers. In 2004, 64% of all outsourcing contracts came from the U.S. and Britain while 29% came from the rest of Europe, but that number could jump to 40% within five years, according to Nasscom.
Posted by admin at January 7, 2006 12:01 AM